Where is your store located?
We have a physical store which located at 13, Jalan Pancasila 2, Taman Pancasila Saleng, 81400, Senai, Johor. We also have the online shop at http://lxinyee0425.wix.com/qxlclothingstore.
How long can I get my order?
You can receive your order within 3-5 business days for a standard shipping.
Can I track the status of my order?
Yes. You can check the current status of your order in the Order History. When your order is being shipped, we will send a shipping confirmation email to let you know.
Can I cancel or change my order?
You can only cancel or make changes to your order within 30 minutes after you place it. This is because we start to process your order as soon as they are placed to ensure you can get your item as quickly as possible.
How do I return / exchange my order?
You can go to our store and ask the sales employee about the return or exchange of goods. Return and exchange is accepted for all items within a week of purchase. Please check for our return policy and follow the correct returns process.
My order arrived damaged, what should I do?
If we have sent you a wrong or damaged product, please contact us immediately via phone, email, Facebook, or our contact page on the website.
What payment method do you offer?
You can choose to pay by using Visa, MasterCard or PayPal for your convenient.
What is the best way to contact you?
If you have any question, you can contact us on:
Tel: 011-6337 4062
Email: andreachin57@gmail.com
Facebook:
You can also do the feedback on our website contact page and we will try to reply you as fast as possible.